Privacy Policy

Last updated: 18 August 2026

Gelcraft Solutions Pty Ltd (ABN 94 648 798 583) (“Gelcraft Solutions”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, submit an enquiry or otherwise interact with Gelcraft Solutions.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

your name;
business or organisation name;
email address;
telephone number;
details of your enquiry;
information about equipment or services you are interested in;
equipment model, serial number and service or parts information where relevant;
correspondence and communications with us; and
technical information relating to your use of our website, such as IP address, browser type, device information and website activity.

Our website does not provide online purchasing or checkout facilities, and we do not collect credit card or payment information through the website.

2. How We Collect Personal Information

We may collect personal information when you:

submit an enquiry or contact form through our website;
submit a service or parts request;
contact us by telephone or email;
communicate with our sales, service or support teams;
request information about our products or services; or
browse or interact with our website.

Some technical information may also be collected automatically through cookies and similar technologies.

You may generally browse our website without identifying yourself. However, we may require certain information where it is reasonably necessary to respond to an enquiry, service request or other request.

3. Why We Collect and Use Personal Information

We may collect, hold and use personal information to:

respond to enquiries and requests for information;
provide information about our products and services;
assist with sales enquiries;
provide service, parts and technical support;
communicate with customers and prospective customers;
maintain our business records;
operate, maintain and improve our website;
understand how visitors use our website;
undertake marketing activities where permitted by law;
protect our website, systems and business; and
comply with legal and regulatory obligations.

We will generally use personal information for the purpose for which it was collected, a related purpose that would reasonably be expected, or as otherwise permitted or required by law.

4. Website Enquiries

Submitting an enquiry or contact form through our website does not create an order, contract or obligation to purchase goods or services.

Information submitted through our website may be used to contact you and respond to your enquiry or provide the sales, service or technical assistance you have requested.

5. Cookies & Website Technology

Our website may use cookies and similar technologies to:

enable website functionality;
remember preferences;
improve website performance;
understand how visitors interact with the website;
maintain website security; and
support analytics or advertising where those services are enabled.

Information collected through these technologies may include IP address, browser and device information, pages viewed and general website interaction information.

You can control cookies through your browser settings and, where available, through our website cookie settings.

Disabling certain cookies may affect some website functionality.

6. Wix & Third-Party Service Providers

Our website is hosted using the Wix.com platform.

We may also use third-party service providers to assist with website hosting, information technology, communications, analytics, security, marketing and other business functions.

These providers may process personal information where reasonably necessary to provide their services to us.

We do not sell personal information to third parties.

7. Overseas Storage & Disclosure

Some service providers used by Gelcraft Solutions operate or process information outside Australia.

Wix advises that website visitor information may be stored or processed in countries with other jurisdictions where necessary for the provision of its services.

Other technology or service providers used by Gelcraft Solutions may also process information outside Australia.

Where Australian privacy laws apply to an overseas disclosure, we will take reasonable steps as required by those laws in relation to the handling of personal information.

8. Direct Marketing

Submitting a general enquiry to Gelcraft Solutions does not automatically mean that you have agreed to receive ongoing electronic marketing communications.

We may send marketing or promotional communications where we have the required consent or are otherwise permitted to do so by law.

Where required, electronic marketing communications will identify the sender and provide an appropriate way to unsubscribe.

You may ask us to stop sending marketing communications at any time by using an unsubscribe facility provided or by contacting us directly.

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

our employees and authorised personnel;
website, IT, communications and technology providers;
professional advisers;
manufacturers, distributors, suppliers or service partners where necessary to deal with your enquiry or request;
contractors or service providers assisting us with our business operations; or
government agencies, regulators, courts or other parties where required or authorised by law.

We take reasonable steps to limit disclosure to information reasonably necessary for the relevant purpose.

10. Storage & Security

We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be held electronically through our website, email systems, business systems and service providers.

No electronic system or method of transmission can be guaranteed to be completely secure.

Where personal information is no longer required for a permitted purpose, we take reasonable steps to destroy or de-identify it, except where we are required or authorised by law to retain it.

11. Access & Correction

You may request access to personal information we hold about you or ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access to or correcting personal information.

We will respond within a reasonable period and generally aim to respond within 30 days.

In some circumstances, applicable law may allow us to refuse access or correction. Where required, we will explain the reason for doing so.

12. Privacy Complaints

If you have a question or complaint about how Gelcraft Solutions has handled your personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Third-Party Websites

Our website may contain links to manufacturer, supplier, social media or other third-party websites.

Gelcraft Solutions does not control those websites and is not responsible for their privacy practices, security or content.

We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or applicable legal requirements.

The current version will be published on our website together with the date it was last updated.

15. Contact Us

For questions about this Privacy Policy, privacy complaints, or requests to access or correct personal information, please contact:

Gelcraft Solutions Pty Ltd
ABN: 94 648 798 583
13–15 Malua Street
Reservoir VIC 3073
Australia

Phone: (03) 9462 6422
Email: info@gelcraftsolutions.com.au